Convention Center Event Policies and Procedures

Advertising & Promotion

The Licensee must provide the Convention Center with a sample layout of public notices and/or tickets prior to printing and/or distribution.
Copies of all advertising should be forwarded to the Convention Center office for review 10 days prior to publication.
All advertising/promotional material must contain the following information:
- A true and correct name of the presenting organization; abbreviations are not accepted;
- The name of the Empire State Plaza Convention Center and the specific location where the event is taking place;
- Contact information where the public can find accurate program information; and
- For ticketed events, the admission price, ticket sales locations and telephone numbers for the same must be included.

Deliveries (not part of the normal event load-in) may be scheduled weekdays between 8 a.m. and 2 p.m., one day prior to an event, unless other arrangements are made in advance.
Licensee must provide the name of the delivery company, the name and ID number of the driver, the vehicle's license plate number and state, and the date and time of delivery a minimum of two days prior to the event.
Primary access for large freight is P-1 North, Loading Dock A.
The Convention Center cannot accept COD or delivery charges.
Materials must be addressed to:
Empire State Plaza Convention Center
ATTN: Convention Center Manager
Re: [Event Name, Booth Number (if applicable)]
Empire State Plaza, Concourse Level
100 S. Mall Arterial
Albany, NY 12242
The name of the event must be plainly noted on the delivery.
Storage is not guaranteed for early deliveries.
Delivery of sets, props, musical instruments, lighting and other technical equipment must be arranged through the Convention Center Coordinator.

Due to increased security measures at the Empire State Plaza, all drivers must be prepared to show photo identification.
All vehicles are subject to random search.
For trade and consumer shows, the Licensee must provide an alphabetical list of vendors by the name of the company, and including the driver's name and ID number, license plate number and state, and date and time of delivery.
Charges may be applied for the delivery coordinator and parking attendant to help control vendor access and assist with traffic safety near the loading dock during time of load-in and load-out.
Fire Safety must be present to review all trade show setups.

A Loading/Unloading zone is available in the P-1 North parking area and is designated as a 30-minute temporary unloading zone.
The 10'x12' loading dock door opens to a 24' square elevator (30,000 lb. capacity) that ascends directly into the center of the Convention Hall. Use of this lift must be scheduled with your event coordinator.

Limited storage space is available for the duration of an event. At the close of the event, all property should be removed in a timely manner or a storage fee will apply.

Artists and promoters must provide written documentation that all copyrighted material to be performed at the Convention Center has been duly licensed or authorized by the copyright owners or their representatives and agree to hold the Center harmless from any and all claims, losses or expenses incurred with regards thereto.
The Licensee is responsible for payment of applicable BMI/ASCAP fees in advance of the event.

The Licensee is expected to furnish a qualified stage manager and technical liaison to manage the event backstage or contract with the Convention Center to provide a stage manager.
Only authorized stagehands are allowed to operate Convention Center-owned technical equipment under the supervision of the Convention Center technical staff.
The Convention Center reserves the right to arrange for and supervise, at Licensee's expense, any stage crew or other personnel the Convention Center determines is necessary or desirable.

The facilities must be opened to the audience at least one-half hour prior to the scheduled performance time.
If the performance is two hours or longer, a 20-minute intermission is expected.
Exception to these provisions must be approved by the Convention Center manager.

Seating is not permitted on the stage, in the stage wings or the aisles during a performance, except when that audience is an integral part of the performance.

No recording, either visual or audio, can be made of an entertainment event in the Convention Center without a manager's prior written approval.
The Convention Center has the right to require payment for this privilege.
The Licensee is required to secure a waiver or arrange recording rights and is responsible for any and all costs.

New York State reserves all rights and privileges for outgoing radio and television broadcasts originating from the Convention Center.
The Convention Center has the right to require advance payment of any estimated related costs incurred by the Convention Center and may also require a payment in addition to the space rental fee.

Any rehearsal is considered a performance and additional rental fees and staffing charges will apply.

During contracted event hours, general room lighting, ventilation, heat or air conditioning will be provided.

Telephone, high-speed Internet hardline, and WiFi services are available for a daily rate. A Polycom conference phone is available for a fee.

Licensee will be billed the prevailing rate for security services.
The Convention Center manager has the final authority in the determination of all security staffing requirements.

Electrical and utility service orders, as well as on-site change orders, are accepted only from the Licensee or the event decorator.
The Licensee or the decorator is required to provide the Convention Center technical director with a complete list of requirements no later than 10 working days prior to the event.
The Licensee or decorator is responsible for all payments.

Webcasts, recordings, and video conferencing can be arranged by licensee through preferred vendors as needed.

A complete set of tickets should be furnished for each event for the event file.
The date, time and price must be in prominent typeface on all tickets.
The number of tickets printed for seated events cannot exceed the number of seats or space available.
The Convention Center reserves the right to use, at its discretion, eight complimentary house tickets for the Convention Hall.

Licensees are permitted to operate their own box offices on the premises during their event.
Licensees are responsible for the security of cash held on the premises.
A Security Service Assistant may be hired by Licensee for security purposes.

Convention Center staff has the right to enter any part of the Convention Center at any time while performing in an official function.